Refund policy

REFUND, RETURN & SHIPPING POLICY

Shipping Information

Order Processing:
Orders are typically processed within 1–2 business days after payment confirmation.

Delivery Time:

  • Delivery across India: 4–7 business days

  • Delivery estimates may vary due to carrier delays, holidays, weather conditions, or other unforeseen circumstances.

Tracking:
Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Returns

We offer a 5-day return policy.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase is required.

Non-Returnable Items:

  • Gift cards

  • Personalized products

  • Final sale items

  • Hygiene-sensitive products

Return Requests:
To initiate a return, email official@trulio.co within 5 days of receiving your order.

Refunds:
After inspection and approval of the returned item, refunds will be issued to the original payment method within 5–10 business days.

Damaged or Incorrect Items:
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with supporting photographs.

Contact:
official@trulio.co